Privacy policy
Last updated: February 16, 2026
1. Introduction
FIX (operated by FIXsoftware OOD, address: Tsvetan Lazarov 84, Sofia 1592, Bulgaria) is a home services platform connecting clients with professionals. This privacy policy describes how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Bulgarian legislation. By using the FIX platform, you agree to the terms described in this policy.
2. What data we collect
Data provided by you: - First and last name - Email address - Phone number - Service address - Photos of the problem (when submitting a request) - Description of the desired service Automatically collected data: - Location (to find nearby professionals) - Device type and operating system - IP address - App usage data
3. How we use your data
- Connecting you with suitable professionals for your request - Communication regarding requests, offers and service status - Improving the platform and user experience - Usage analysis to optimize services - Prevention of abuse and fraud - Sending notifications for new offers and updates
4. Data sharing
We do not sell your personal data to third parties. We share data only in the following cases: - With professionals — to fulfill your request (name, address, description) - With service providers — hosting, email, push notifications (process data on our behalf) - When legally required — by order of a competent authority
5. Data storage and protection
We store your data on secure servers within the European Union. We implement technical and organizational security measures, including encryption in transit (SSL/TLS) and access controls. We retain personal data for as long as necessary for the purposes for which it was collected, or until you request its deletion.
6. Cookies
We use cookies to ensure the proper functioning of the platform, remember your preferences (language, location) and analyze traffic. You can manage cookies through your browser settings.
7. Your rights
Under GDPR, you have the following rights: - Right of access — to request a copy of your data - Right to rectification — to correct inaccurate data - Right to erasure — to request deletion of your data - Right to restriction of processing - Right to data portability - Right to object to processing
8. Contact
For questions about data privacy or to exercise your rights, contact us: - Email: [email protected] - Phone: +359 896 882 417 - Address: Tsvetan Lazarov 84, Sofia 1592, Bulgaria You have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP) at: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria.