Frequently asked questions
Everything you need to know about FIX
How can I order a service?
Describe the problem in the search field on the homepage. AI will determine the right service and show you the expected price. Then you receive offers from verified professionals.
How much does it cost to use FIX?
Registration and using FIX is completely free for clients. You only pay the professional directly for the completed work.
How are professionals verified?
Every professional goes through verification upon registration. Additionally, the rating and review system from real clients maintains high quality.
How fast will I receive an offer?
The average time to receive a first offer is 30 minutes. For emergency services (plumbing leaks, power outage) processing is prioritized — 24/7.
What should I do in an emergency?
FIX offers emergency services 24/7. Select "Emergency request" when creating a request. Emergency requests are processed with priority.
Can I choose a specific professional?
Yes, you choose from the received offers. You can see the price, expected timeline and ratings from previous clients for each professional.
What if I am not satisfied with the work?
FIX has a complaints system. If the work does not match what was agreed, you can file a complaint and we will mediate a solution.
In which cities does FIX work?
FIX is available in 98 cities across Bulgaria — from Sofia and Plovdiv to smaller towns. Coverage is constantly growing.
How can I register as a professional?
Click "Register" and select the "Professional" role. Fill in your details and start receiving requests. Registration is free.
How does AI search work?
You describe the problem in conversational language — for example "leaking faucet" or "I want to paint the bedroom". AI recognizes the service from 434+ options and shows you the expected price.